Green Jobs in Österreich

CARGOMETER pioneered dynamic freight dimensioning in motion and is a leading technology
provider in this field.
Since 2014, we have been developing, manufacturing, and supporting dynamic freight
dimensioning systems that are used by leading logistics companies in their daily operations. As
a market leader in our segment, we have established a strong position in both intralogistics
and air cargo.
With our expansion into the US market and the support of Cascade Corporation as a strategic
partner, CARGOMETER is entering its next stage of growth. As the company grows, the
demands on technical organization, standardization, certifications, and scalability continue to
increase.To support this next phase, we are establishing the position of Head of Technology &
Engineering.
As CARGOMETER's highest technical authority and a member of the Management Team, you
will take overall responsibility for the company's technical organization. In close collaboration
with the other Managing Directors, you will define CARGOMETER's technological direction and
establish the organizational foundations required to support the company's continued growth.
You will lead an interdisciplinary team spanning Computer Vision, Software Engineering,
Hardware Engineering, Backend Development, and DevOps.

Your Mission

As Head of Technology & Engineering, you will provide clear technical direction for the
company. You will ensure that technical decisions are made transparently and consistently,
regulatory requirements are met, and resources are allocated in line with the defined technical
priorities.
Your primary responsibility is to create the conditions that enable CARGOMETER's systems and
technology landscape to evolve in a stable, maintainable, and scalable way over the long term.

Your Responsibilities

Technical Direction, System Landscape & Standardization
- Lead the development team and assign engineering resources in line with business objectives.
- Create transparency of existing systems, software versions, interfaces and technical dependencies and define a clear target architecture for future development.
- Decide which systems and software generations should be further developed, standardized, or phased out over the long term.
- Reduce technical complexity, customer-specific solutions, and parallel system structures.

Software Releases, Deployment & Support
- Establish the framework for controlled software releases, production deployments, and technical support.
- Ensure traceability of software versions, configurations, and system components.
- Establish clear processes and responsibilities within technical support.

Certification & Regulatory Requirements
- Assess the impact of WELMEC, NTEP, and the Cyber Resilience Act (CRA) on systems, software, and processes.
- Identify the technical requirements and existing gaps related to regulatory compliance and certifications.
- Ensure that responsibilities and resources for implementation are in place.

Technical Decisions & Priorities
- Define roles, responsibilities, and technical priorities
- Make decisions when conflicts arise between product development, certification activities, support and customer projects.
- Decide whether technical initiatives should be implemented, postponed, or discontinued.

Technology Environment
- Computer Vision, image processing, 3D data processing, and ToF/3D sensor systems
- C++, Python, APIs, PostgreSQL, and MongoDB
- Linux, Docker, Git/Bitbucket, Jenkins, Ansible, and related software release, deployment, and automation processes
- On-premise customer system environments, network infrastructure and VPN connectivity
- WELMEC, NTEP, OIML, Cyber Resilience Act (CRA)

• University degree in Computer Science, Software Engineering, Computer Engineering, or a comparable technical discipline
• 7+ years of professional experience in software and systems development, combined with several years in a leadership position
• Proven experience leading multidisciplinary engineering teams and building technical organizations
• Experience managing complex software systems, multiple product generations, and production customer environments
• Architectural understanding of distributed software systems, APIs, Linux-based environments, and on-premise deployments
• Experience managing the software lifecycle, including quality assurance, software releases, and deployment processes using CI/CD and DevOps practices
• Pragmatic and hands-on mindset
• Strong communication skills in both German and English

• A newly created senior leadership position with overall responsibility for the company's technical organization and a key role in shaping the company's strategic direction together with the existing management.
• The opportunity to build and develop the technical organization for CARGOMETER's next stage of growth.
• The authority to define technical priorities and make key technology decisions across the company.
• Leadership of a highly specialized interdisciplinary team spanning Computer Vision, Software Engineering, Hardware Development, and DevOps.
• A growing international business environment supported by Cascade Corporation as a strategic partner.
• The annual gross salary for this position ranges from EUR 105,000 to EUR 115,000, depending on your qualifications and experience.

Das Mandarin Oriental, Vienna sucht einen Telephone Operator (m/w/d) zur Verstärkung unseres Front Office Teams.

Bringst du Leidenschaft und Expertise in deinem Bereich mit und strebst stets nach Exzellenz? Arbeitest du gerne im Team und setzt auf Integrität und Respekt, während du gleichzeitig Verantwortung übernehmen kannst? Hast du eine wachstumsorientierte Einstellung? Dann laden wir dich ein, Teil einer Welt voller Exzellenz und unvergesslicher Erlebnisse zu sein.

Mandarin Oriental ist der preisgekrönte Eigentümer und Betreiber von luxuriösen Hotels, Resorts und Residenzen an erstklassigen Reisezielen weltweit, mit einer starken Entwicklungsperspektive. Zunehmend anerkannt für die Schaffung einiger der begehrtesten Immobilien der Welt, steht die Gruppe für legendären Service, der von asiatischen Werten inspiriert ist, während sie gleichzeitig an der Spitze der luxuriösten Erlebnisse steht.

Das Mandarin Oriental, Vienna, befindet sich in einem historischen Gebäude und bietet 138 Zimmer und Suiten, ein elegantes Restaurant, eine exklusive Bar, sowie ein Spa mit Behandlungsräumen, einem Swimmingpool und einem Fitnesscenter. Für Veranstaltungen und feierliche Anlässe stehen zudem verschiedene flexibel gestaltbare Bankett- und Tagungsräume zur Verfügung. Die 22 exklusiven Residenzen auf den obersten Etagen bieten privaten Zugang zum Dach, Außenterrassen und atemberaubende Ausblicke auf die Stadt, mit direktem Zugang zu den Hotelleistungen und dem legendären Service von Mandarin Oriental.

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Mandarin Oriental Vienna is looking for a Telephone Operator to join our Front Office Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Mandarin Oriental, Vienna, located in a historic building, offers 138 rooms and suites, an elegant restaurant, a sophisticated bar, as well as a spa with treatment rooms, a swimming pool, and a fitness center. The property also features a selection of flexible meeting and banquet rooms, perfect for special occasions. The 22 exclusive residences on the top floors offer private rooftop access, outdoor terraces, and stunning city views, with direct access to hotel facilities and Mandarin Oriental's legendary service.

Anstellungsart: Vollzeit

Über die Position

Als Telephone Operator im Mandarin Oriental, Vienna bist du Teil des Front Office Teams und für verschiedene Aufgaben verantwortlich. Du berichtest an unseren Front Office Manager.

Als Telephone Operator bist du für die folgenden Aufgaben verantwortlich:

• Telefonservice: Alle eingehenden Anrufe entgegennehmen, freundlich und effizient weiterverbinden, gemäß den MOHG-Standards.
• Qualitätsstandards einhalten: Standards wie LQE und Forbes stets einhalten und über neue Standards regelmäßig mit dem Vorgesetzten informieren.
• Erster Ansprechpartner für Gäste: Bei Anfragen, Feedback und Servicewünschen der Gäste als erste Kontaktstelle fungieren.
• Weckruf-Service: Weckrufe perfekt durchführen und die entsprechenden Aufzeichnungen führen.
• Gäste- und Mitarbeiteranfragen: Unterstützung bei Anfragen zu Hotelservices, Wegbeschreibungen und allgemeinen Informationen.
• Notfallkommunikation: Im Notfall als Kommunikationszentrum für das Hotel fungieren.
• Telefonische Unterstützung: Unterstützung für Reservierungen, Restaurant, Front Office und Room Service bei Bedarf.
• Anrufprotokolle führen: DDD- und IDD-Anrufe genau dokumentieren.
• Hoteldaten aktuell halten: Über Telefonverzeichnisse, neue Mitarbeiter, Notfallprozeduren und Sonderaktionen informiert bleiben.
• Nachrichtenservice: Nachrichten genau für Gäste aufnehmen und zeitnah zustellen.
• Teamarbeit: Zusammenarbeit mit anderen Abteilungen zur Gewährleistung eines reibungslosen Betriebs.
• Datenschutz und Privatsphäre: Gästedaten in Übereinstimmung mit den Datenschutzrichtlinien verwalten und aktualisieren.
• Systemüberwachung: Telefonprobleme überwachen und die entsprechenden Abteilungen schnell informieren, um Unzufriedenheit zu vermeiden.
• MOWow Moments kreieren: Unvergessliche Erlebnisse für Gäste schaffen, die sie überraschen und inspirieren.

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About the job

Based at the Mandarin Oriental, Vienna within the Front Office Team in Vienna, the Telephone Operator is responsible for various duties. The Telephone Operator reports to the Front Office Manager.

As a Telephone Operator, you will be responsible for the following duties:

• Telephone Service: Answer all incoming calls and transfer them to the appropriate extension in a friendly and efficient manner according to MOHG standards.
• Uphold Quality Standards: Ensure adherence to standards such as LQE and Forbes and stay informed about new standards by consulting with your supervisor.
• First Point of Contact for Guests: Act as the first point of contact for guest inquiries, feedback, and service requests.
• Wake-up Call Service: Accurately perform wake-up calls and maintain appropriate records.
• Guest and Employee Inquiries: Assist with inquiries regarding hotel services, directions, and general information.
• Emergency Communication: Serve as the communication center for the hotel in case of an emergency.
• Telephone Support: Provide phone support for Reservations, the Restaurant Department, Front Office, and Room Service when needed.
• Call Log Management: Keep a detailed record of all DDD (Domestic Direct Dial) and IDD (International Direct Dial) calls.
• Stay Updated on Hotel Information: Stay informed about phone directories, new staff, emergency procedures, special promotions, and general hotel product knowledge.
• Message Service: Take messages for guests accurately and deliver them in a timely manner.
• Teamwork: Collaborate with other departments to ensure smooth operations.
• Data Protection and Privacy: Manage and update guest data in accordance with data protection policies.
• Monitor Telephone System: Monitor telephone system issues and inform the relevant departments promptly to avoid guest dissatisfaction.
• Create MOWow Moments: Create unforgettable experiences for guests that surprise and inspire them.

Als PBX Operator erwarten wir von dir:

• Fachkenntnisse: Sehr gute Kenntnisse der Hotelservices, Zimmerarten, Restaurantkonzepte und Dienstleistungen.
• Gastorientierung: Hohe Serviceorientierung, Bereitschaft, Gästeanliegen schnell und professionell zu bearbeiten.
• Kommunikationsfähigkeiten: Ausgezeichnete verbale, schriftliche und non-verbale Kommunikationsfähigkeiten.
• Teamarbeit und Zusammenarbeit: Fähigkeit zur engen Zusammenarbeit mit anderen Abteilungen.
• Flexibilität und Problemlösungsfähigkeit: Fähigkeit, in einem dynamischen Umfeld ruhig und lösungsorientiert zu agieren.
• Kulturelle Sensibilität: Sensibilität für die Bedürfnisse und kulturellen Unterschiede unserer internationalen Gäste.
• Hohe Standards: Verantwortungsbewusstsein für hohe persönliche Hygiene-, Verhaltens- und Grooming-Standards.
• Erfahrung in der Hotellerie: Erfahrung im Bereich Telefonzentrale oder ähnliche Positionen von Vorteil.

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What We Expect from You as a PBX Operator:

• Expert Knowledge: Good understanding of hotel services, room types, restaurant concepts, and services.
• Guest-Oriented: Strong service orientation and the ability to address guest concerns quickly and professionally.
• Communication Skills: Excellent verbal, written, and non-verbal communication skills.
• Teamwork: Ability to work closely with other departments to ensure a smooth operation.
• Flexibility and Problem-Solving Skills: Ability to remain calm and solutions-focused in a dynamic environment.
• Cultural Sensitivity: Sensitivity to the needs and cultural differences of our international guests.
• High Standards: A strong sense of responsibility for personal hygiene, behavior, and grooming standards.
• Experience in the Hospitality Industry: Previous experience in a PBX or similar role is advantageous.

Unsere Angebote für dich:

• Lernen & Entwicklung: Dein Erfolg ist unser Erfolg. Wir gestalten einzigartige Lern- und Entwicklungsprogramme, die auf verschiedene Phasen deiner Karriere abgestimmt sind, damit du kontinuierlich wachsen kannst.
• MOstay: Wenn du so hart arbeitest wie unsere Kollegen, ist es wichtig, sich auch eine Auszeit zu nehmen. Als Mitglied der #MOfamily kannst du weltweit in unseren Hotels übernachten. Das MOstay-Programm bietet dir kostenlose Übernachtungen sowie attraktive Raten für dich und deine Angehörigen.
• Gesundheit & Wohlbefinden der Kollegen: Die richtige Work-Life-Balance zu finden, ist wichtig. Dein Wohlbefinden liegt uns am Herzen. Wir bieten unseren Kollegen weltweit eine Vielzahl an Gesundheits- und Wellnessprogrammen.
• Kostenlose Mahlzeiten: Diese Initiative fördert das Wohlbefinden der Mitarbeiter, indem wir dir während deiner Arbeitstage praktische und nahrhafte Mahlzeiten bieten.
• Zuschuss für öffentliche Verkehrsmittel (€461,00): Im Rahmen unseres Engagements für Nachhaltigkeit bieten wir einen Zuschuss für öffentliche Verkehrsmittel an.

Das kollektive Mindestbruttomonatsgehalt für diese Position beträgt € 2.330,00.
Die Bereitschaft, ein höheres Gehalt je nach Qualifikation und Berufserfahrung anzubieten, besteht.

Wir sind ein Fan. Du auch?

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Our commitment to you:

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay: When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Free meals: This initiative is designed to enhance employee well-being by providing convenient and nutritious meal potions throughout your day at work.
• Public transport ticket support (€461.00): As part of our commitment to promoting sustainability, we offer public transport ticket support.

The collective minimum gross monthly salary for this position is €2.330,00. There is a willingness to offer a higher salary depending on qualifications and work experience.

We're Fans. Are you?