Green Jobs in Österreich

We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 9 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help by their specialist in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system.

• Maintenance, analysis and visualization of big data
• Analysis of trends and deviations of a constantly growing data set
• Apply data mining techniques to clean and prepare data sets of varying sizes
• Refactor and document data processing functions
• Maintain the existing data dashboards and tools
• Statistical analysis of data from clinical studies (incl. complex modelling) for publications, presentations at conferences and product development

• Completed education in the field of data science, biostatistics or equivalent
• Programming skills
• Python, R Studio skills or equivalent
• Excellent command of English; German language skills are advantageous but not necessary
• Motivation to grow in exciting projects within a team and the ability to work independently
• A solid foundation in statistical analysis and algorithms
• Familiarity with cloud, orchestration, containerization, and versioning control methodologies

• A full-time position (remote work possible)
• Annual pass for Vienna's public transport and Sodexo vouchers
• Collaboration with people who care about human and veterinary patients alike
• An environment where you feel empowered to ask questions, make requests and offer ideas
• An atmosphere created by the thoughts of sustainability, equity, diversity, inclusion, and mutual respect

We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 9 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help by their specialist in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system.

• First point of contact for customer inquiries via email, phone, chat and ticketing system
• Diagnosis and resolution of basic software, hardware, and network issues (Wi‑Fi, VPN, DNS)
• Management and documentation of customer requests in the CRM, ensuring SLA compliance and supporting KPI performance
• Continuous maintenance of the internal knowledge base (FAQs, troubleshooting guides, templates)
• Act as “the voice of the customer,” advocating for usability improvements and feature enhancements
• Coordination with second‑level experts for advanced troubleshooting and follow-up
• Participation in functional testing of new software releases providing clear, structured feedback

• Completed scientific and/or technical education and/or relevant professional experience
• Background in customer service, helpdesk, training support, or similar customer-facing roles
• Nice to have: Experience with medical devices, laboratory workflows, or healthcare IT systems advantageous
• Good knowledge of Windows, MS Office 365, basic networking, and remote support tools
• Strong problem-solving skills and structured working style
• Ability to break down technical issues into simplified explanations
• Proficient in English and French, additional languages (e.g. German) advantageous

• A permanent full-time position (part-time also possible), flexible working hours
• Annual pass for Vienna's public transport and Sodexo vouchers
• Collaboration with people who care about human and veterinary patients alike
• An environment where you feel empowered to ask questions, make requests and offer ideas
• An atmosphere of sustainability, equity, diversity, inclusion, and mutual respect

For the cooperation in our team, we offer a payment in line with collective agreement (“Handwerk und Gewerbe”) based on a full-time position. Your actual salary depends on your previous experience and qualifications. Ready to become part of the MADx team? Apply now!

Wir haben die Allergiediagnostik revolutioniert und sind mit unseren diagnostischen Produkten und patentierten Technologien in mehr als 90 Ländern äußerst erfolgreich tätig. Unsere Produkte sind wertvolle Beiträge zum innovativen Feld der Präzisionsmedizin – sowohl für Menschen als auch für Tiere. Allergien werden in nur einem Schritt und höchst spezifisch abgeklärt, sodass Patient:innen rasch optimale Behandlung durch Fachärzt:innen erhalten. Wir verbessern die Lebensqualität von Mensch und Tier, ermöglichen individualisierte Patient:innenbetreuung, treiben die Wissenschaft voran und entlasten damit das Gesundheitssystem.

• eine unbefristete Vollzeitanstellung in Wien
• ein Jahresticket der Wiener Linien und Sodexo Gutscheine
• die Zusammenarbeit mit Kolleg:innen, denen das Wohl von Mensch und Tier gleichermaßen am Herzen liegt
• ein Ambiente, in dem du mitwirkst, Fragen stellst und deine Ideen einbringst
• eine Atmosphäre, in der nach Prinzipien der Nachhaltigkeit, Gleichheit, Diversität, Inklusion und gegenseitigen Respekts gelebt und gearbeitet wird

• Definition und Umsetzung der strategischen Marken- und Kommunikationsstrategie in deinen Märkten, einschließlich Zielgruppenanalyse, Entwicklung maßgeschneiderter Marketingmaßnahmen sowie Aufbau und Pflege eines Key-Opinion-Leader-Netzwerks – in enger Zusammenarbeit mit dem Sales-Team
• Sicherstellung einer konsistenten Markenidentität durch Anpassung und Abstimmung der Marketingmaterialien auf lokale Anforderungen
• Eigenverantwortliche Planung und Umsetzung von B2B-Kongressen und Events – ebenfalls in enger Zusammenarbeit mit dem Sales-Team
• Entwicklung wirkungsvoller Marketingmaterialien in Zusammenarbeit mit externen Agenturen
• Steuerung, Überwachung und Optimierung der laufenden Marken- und Kommunikationsprozesse

• Abgeschlossenes Studium im Bereich Marketing, Kommunikation, Markenmanagement oder einer vergleichbaren Fachrichtung
• Mindestens 5 Jahre Berufserfahrung im Marken- und/oder Kommunikationsmanagement, idealerweise im B2B-Umfeld
• Erfahrung in der Entwicklung und Umsetzung strategischer Marketing- und Kommunikationskonzepte, einschließlich Stakeholder- und KOL-Management
• Agenturerfahrung von Vorteil, aber keine Voraussetzung
• Verhandlungssichere Englischkenntnisse in Wort und Schrift
• Sehr gute organisatorische Fähigkeiten sowie die Fähigkeit, mehrere Projekte parallel zu steuern
• Teamorientierte Persönlichkeit mit ausgeprägten Kommunikationsfähigkeiten sowie einer proaktiven, lösungsorientierten Arbeitsweise

Deine Bezahlung erfolgt lt. KV auf Basis einer Vollzeitanstellung (KV Handwerk und Gewerbe). Deine tatsächliche Bezahlung hängt von deiner Vorerfahrung und Qualifikation ab. Bewirb dich bei Interesse mit deinem CV rasch auf unserer Website! www.madx.com

We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 10 years with our diagnostic products and patented technologies. Our products help clarify allergies in a single step – for humans and animals alike. Allergies are diagnosed with high specificity, enabling patients to receive help by their specialists in no time. We improve quality of life, enable personalized treatment, advance research, and relieve the burden on our healthcare system.

• Acting as the first point of contact for visitors, new onboarders, candidates, and partners, including reception and phone management
• Coordinating general office communication, correspondence, and administrative processes
• Managing incoming packages and internal distribution (8:30 AM – 12:30 PM)
• Organizing business cards, office supplies, taxi bookings, and maintaining structured databases and procedures
• Supporting the planning and execution of internal events, B2B trade fairs, and meetings
• Coordinating quotes, shipments, and marketing material logistics in collaboration with Sales and external partners
• Managing inventory and reorders of marketing materials
• Assisting in marketing campaigns, website and newsletter updates, social media coordination, and CRM data maintenance

• At least 5 years of experience in front office, administration, marketing coordination, or event support
• Strong organizational skills and attention to detail
• Friendly, professional, and a clear service-oriented mindset
• Confident handling of MS Office; structured and reliable way of working
• Very good command of German and English; additional languages are a plus
• Hands-on attitude and ability to manage multiple tasks simultaneously

• An open and purpose-driven environment, shaped by values such as sustainability, equity, diversity, inclusion, and mutual respect
• A team that values clear, direct communication and cross-functional collaboration
• A dynamic role combining front office responsibility with hands-on marketing involvement
• For the cooperation in our team, we offer a payment in line with collective agreement (KV Handwerk und Gewerbe) based on a full-time position. Your actual salary depends on your previous experience and qualifications.
• Attractive additional benefits

Ready to become part of the MADx-Team? Apply now!